Data Center Regional Program Manager - Dubai

About the role

Alibaba Cloud's Infrastructure Operations team is looking for a Data Center Regional Program Manager based in Dubai. The role drives the rollout of colocation management standards across facilities, manages EMS (environment monitoring system) data integration, and coordinates with local operations, engineering delivery teams and colocation providers.

Key responsibilities

• Drive the end-to-end rollout of the colocation management standard across facilities, covering equipment, personnel, monitoring, emergency response, drills, change, maintenance and flying-inspection risk.
• Apply project management to turn requirements into plans, milestones and acceptance criteria, tracking gaps to closure.
• Lead the EMS data-integration project, managing data-point mapping, connection, validation and maintenance so that telemetry such as IT room temperature and humidity, power consumption and equipment alarms flows accurately into the monitoring platform.
• Partner with local operations and engineering teams, and negotiate scope, SLAs and remediation items with colocation providers and vendors.
• Review and validate electrical, HVAC and low-voltage automation control logic, including BMS networks, setpoints and redundancy analysis, and sign off through acceptance testing.
• Build dashboards and scorecards for compliance and EMS integration health, report progress and risks to global headquarters, and collaborate on standards evolution and local adaptation.

Required profile

• Bachelor's degree or higher in a technical discipline.
• Over 8 years of experience in infrastructure operations, with a track record in colocation provider management or vendor governance.
• Proven experience in vendor governance, operational auditing and performance improvement.
• Experience in infrastructure risk governance, including risk identification, root cause analysis and mitigation.
• Willingness to travel internationally up to 30-40% of the time; Mandarin is a plus.

Required skills

• Solid understanding of critical infrastructure systems (electrical, HVAC) and low-voltage / ELV systems (BMS, automation controls).
• Strong project management and stakeholder management skills.