Desktop Engineer (Emirati Talent)

About the role

The Desktop Engineer (Emirati Talent) will provide technical support to end‑users in Abu Dhabi, ensuring desktop systems run smoothly and efficiently. This full‑time position supports both on‑site and remote employees while adhering to company IT policies and standards.

Key responsibilities

• Provide timely support for desktop hardware, software and peripherals.
• Diagnose, troubleshoot and resolve technical issues to minimise downtime.
• Configure, install and maintain PCs, monitors, printers and other devices.
• Guide users on proper software and hardware usage.
• Deliver remote technical assistance to off‑site staff.
• Monitor desktop performance and perform proactive maintenance.
• Conduct root‑cause analysis of recurring problems and implement preventive measures.
• Document support activities, solutions and best practices for a knowledge base.
• Collaborate with team members, share knowledge and contribute to training initiatives.

Required profile

• Bachelor’s degree in IT or a related field.
• Microsoft Certifications and System Administration credentials.
• Technical Support Fundamentals knowledge.
• Minimum 4 years of experience in desktop support or a similar role.
• Proficiency in English (essential); Arabic preferred.

Required skills

• Microsoft Certifications
• System Administration
• Technical Support Fundamentals