Desktop Engineer - Onsite, Abu Dhabi

About the role

An experienced Desktop Engineer is sought to join a team in Abu Dhabi, working onsite to support approximately 80-90 end users. The role covers on-site and remote IT support, hardware and software troubleshooting, and ticket management.

Key responsibilities

• Provide onsite IT support and troubleshoot issues across Windows, macOS and basic Linux environments.
• Diagnose and resolve hardware issues involving PCs, laptops, printers and peripherals.
• Manage basic networking, including TCP/IP, DNS and DHCP.
• Administer Microsoft 365 and Active Directory.
• Provide remote support using TeamViewer, RDP, SCCM and Intune.
• Manage and resolve IT support tickets through ServiceNow, Jira or Zendesk.
• Develop and maintain basic scripts using PowerShell and batch.
• Deliver excellent technical support and customer service to end users.

Required profile

• Proven experience as a Desktop Engineer, IT Support Engineer or in a similar role.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, able to support a multicultural workforce.
• Ability to work independently and manage multiple priorities.

Required skills

• Good knowledge of Windows, macOS and basic Linux.
• Hands-on experience with Microsoft 365 and Active Directory.
• PowerShell and batch scripting.