Director, Design Customer Coordination

About the role

This role leads customer-facing coordination for hyperscaler and enterprise data centre clients, acting as the main interface between customers, design consultants, internal engineering teams, procurement, construction and operations. It covers the full project lifecycle, from translating customer needs into design criteria to delivering integrated design outputs.

Key responsibilities

• Review, verify, negotiate and manage customer technical agreements such as MSAs, SLAs, CDE requirements, technical compliance schedules and fit-out specifications.
• Translate technical, operational, security, resilience and scalability requirements into design criteria and ensure they are reflected in design deliverables, specifications and construction documentation.
• Coordinate multidisciplinary design teams (architectural, civil, structural, MEP, ICT, security and commissioning) so customer requirements are met without compromising code compliance, efficiency, cost or timelines.
• Lead technical workshops, design reviews and coordination meetings with hyperscalers, colocation clients, consultants, contractors and internal stakeholders.
• Maintain customer requirement matrices, compliance trackers and gap analysis reports to track alignment between contractual obligations and project delivery.

Required profile

• Bachelor's degree in Architecture, Electrical, Mechanical or Civil Engineering; Master's degree or MBA preferred.
• 12 years of design experience in data centres or mission-critical infrastructure.
• 5+ years in senior customer-facing design leadership roles.
• Proven experience on international and/or multi-regional projects, and strong exposure to hyperscale, colocation or enterprise data centres.
• Knowledge of data centre standards, codes and regulatory frameworks.

Required skills

• Strong international customer management and ability to manage remote delivery across time zones (Dubai-global coordination).
• Advanced multidisciplinary design leadership and strong commercial awareness and value engineering skills.
• Excellent communication, negotiation and stakeholder management.
• High proficiency in BIM, digital collaboration tools and design platforms.