Director Entertainment Technology

About the role

The Technology Business Leader – Entertainment (Director) serves as the primary bridge between business and technology, driving innovation, improving customer experience, and delivering measurable business outcomes across ticketing, booking, CRM, POS and digital engagement platforms.

Key responsibilities

• Lead the technology strategy and roadmap for the Entertainment business, aligning investments with business objectives.
• Act as the primary technology partner to Entertainment leadership and OpCo executives, translating business needs into technology capabilities.
• Own and prioritize the entertainment technology portfolio, ensuring projects deliver value, stay within budget and meet quality standards.
• Drive customer experience improvements through innovative solutions across ticketing, booking, CRM, digital signage, loyalty and visitor engagement platforms.
• Oversee enterprise and entertainment‑specific technology architecture, ensuring secure, scalable and integrated systems.
• Manage critical IT operations and end‑user support across entertainment venues, guaranteeing high service availability and business continuity.
• Lead application management for cinema and entertainment platforms, including upgrades, testing, training, performance optimisation and issue resolution.
• Evaluate emerging technologies and industry trends to accelerate digital transformation and commercial growth.

Required profile

• 15+ years of experience in technology leadership, preferably within entertainment, hospitality, retail or other customer‑facing environments.
• Strong expertise in technology strategy, enterprise architecture, program management and large‑scale transformation initiatives.
• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, Business or a related field.
• Professional certifications such as PMP, PRINCE2, ITIL, Program Management or Enterprise Architecture (e.g., TOGAF) are highly preferred.

Required skills

• Deep knowledge of entertainment systems including ticketing, booking, CRM, POS, digital engagement and customer experience platforms.
• Proven ability to influence senior stakeholders, lead cross‑functional teams and manage complex technology portfolios.

What we offer

• Work in a friendly environment with positive vibes and an exciting future.
• Join a diverse team of over 45,000 colleagues guided by a strong leadership model.
• Be part of a regional market leader with a 27‑year reputation for creating memorable experiences.