Director of Restaurants, Bars & Experiences

About the role

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Director of Restaurants, Bars & Experiences to lead its Restaurants, Bars & Experiences Division. The Director positions the division as a strategic driver of hotel performance, creating distinctive concepts and destination venues, and is accountable for long-term growth, revenue, guest loyalty and profitability.

Key responsibilities

• Lead all dining and experiential operations, including restaurants, bars, banqueting, entertainment programming and guest experiences, in line with brand standards.
• Define concepts, target guests and positioning for each outlet, and deliver consistent, exceptional service.
• Lead and develop the team, define roles and recruitment strategy, and run training and continuous improvement.
• Own commercial performance: lead budgeting, forecasting and business planning, and drive revenue, profitability and margin discipline through labour and food cost control.
• Maximise banqueting revenue and collaborate with Sales & Marketing on promotions and partnerships.
• Monitor outlet and banqueting performance, and use guest feedback and market data to improve concepts.
• Ensure product quality, guest satisfaction, hygiene, safety and HACCP compliance.
• Position outlets as destination venues through activations, partnerships and brand visibility initiatives.
• Drive adoption of operational and reporting systems and maintain oversight of cost control, inventory and performance tracking.

Required profile

• Bachelor's degree in Hospitality Management or a relevant field.
• Senior leadership experience in luxury F&B operations.
• Proven ability to manage multi-outlet operations including restaurants, bars, banqueting, room service, culinary and stewarding.
• Strong operational, commercial and financial management skills, and experience driving marketing and public relations in food and beverage.

Required skills

• Excellent leadership, communication and people management skills.
• Strong knowledge of food safety (HACCP) and service standards.

What we offer

• Learning and development programmes tailored to career stage.
• Health benefits and wellness programmes for colleagues worldwide.
• Retirement plans depending on length of service and role.