Duty Manager

About the role

The Duty Manager at W Hotels on Yas Island is responsible for overseeing front‑desk operations, ensuring smooth guest check‑ins, accurate billing, and high‑quality service throughout each shift.

Key responsibilities

• Process all guest check‑ins, verify identity, payment method, assign rooms and issue keys.
• Enter Marriott Rewards information and ensure rates match market codes.
• Handle all payment types, vouchers, paid‑outs, and maintain accurate cashier and closing reports.
• Balance receipts, secure the bank at shift start and end, and obtain manual authorizations when required.
• Notify loss prevention of any theft reports and follow accounting procedures.
• Assist guests with directions, property information, and special requests, coordinating with other staff as needed.
• Support and coach team members, uphold company policies, and maintain a safe, professional work environment.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related hospitality experience.
• Minimum 1 year of supervisory experience.

Required skills

• Proficiency with POS systems.
• Experience using the Marriott Rewards system.
• Strong computer literacy for data entry and report generation.