ElectroMechanical Service Advisor

About the role

MENA-Water is hiring a full-time ElectroMechanical Service Advisor in Sharjah. The role acts as the main point of contact for customers and covers diagnosis, repair and maintenance of water treatment equipment, while also supporting customers and junior technicians.

Key responsibilities

• Serve as the primary point of contact for customers, handling their inquiries, concerns and service requests promptly and professionally.
• Diagnose and troubleshoot issues with water treatment equipment and provide effective solutions and repairs.
• Perform routine maintenance and emergency repairs on electromechanical systems, keeping them performing optimally and in line with safety standards.
• Maintain accurate records of service activities, including work orders, service reports and customer interactions.
• Provide technical training and guidance to customers and junior technicians on equipment operation and maintenance.
• Ensure all service activities meet company quality standards and customer expectations.
• Monitor and manage spare parts inventory so the right components are available for timely repairs.
• Stay up to date with advances in water treatment technology and electromechanical systems and apply new knowledge to improve service efficiency.

Required profile

• Diploma or degree in Electromechanical Engineering, Electrical Engineering or a related field.
• Minimum of 3 years of experience in a similar role, preferably in the water treatment industry.
• Willingness to travel and work outside regular business hours as needed.

Required skills

• Proficiency in diagnosing and repairing electromechanical systems, with a strong understanding of water treatment processes and equipment.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong analytical and problem-solving abilities and attention to detail.
• Ability to work collaboratively with cross-functional teams.