Entertainment Team Leader

About the role

Miral Experiences is looking for an Entertainment Team Leader who assists in delivering the Entertainment programme throughout the year on a day-to-day basis. The role leads the team, coordinates shows and events, and ensures a safe, compliant and productive environment.

Key responsibilities

• Lead the team through on-the-job training, daily attendance, grooming, coaching, appraisals and personal development plans
• Train colleagues on the safe use of equipment and adherence to departmental policies and procedures
• Coach and discipline colleagues fairly and consistently to improve performance
• Coordinate the execution of Entertainment offerings and calls shows; prepare and distribute show reports and give performance notes
• Schedule breaks and rotate colleagues fairly to cover positions, boost productivity and look after well-being
• Help with auditions for new hires, support rehearsals for new and existing shows, and coordinate special requests and in-park and outdoor events
• Oversee paperwork, checklists and documentation, and work with the technical team so repairs are logged and completed on time
• Share information through daily team briefings, department noticeboards and other channels, attend daily park duty manager briefings and assign and check on tasks
• Ensure safety rules, policies and performance standards are followed, keep the area clean and safe, and raise defects to managers
• Complete checklists, initiate follow-up actions and file records correctly, and handle customer requests beyond the front line's scope

Required profile

• Higher secondary education or equivalent
• Experience in a leadership position, or 1 year of experience in the entertainment industry
• Desirable: degree in Fine Arts, 2 years of entertainment experience in a theme park, and background in sound, lighting, rigging and/or show calling

Required skills

• Computer skills: Word, Excel and PowerPoint
• Leadership skills and customer service
• Proficiency in English