Executive Assistant to Global COO

About the role

The Executive Assistant provides comprehensive administrative and organisational support to the Global COO, ensuring smooth day‑to‑day operations of the executive office. This role involves managing complex calendars, preparing high‑quality materials, and coordinating with senior stakeholders across the Raffles and Fairmont portfolio.

Key responsibilities

• Manage the COO’s agenda, schedule meetings, and coordinate calendars.
• Prepare presentations, reports, briefing notes, and meeting materials for internal and external sessions.
• Arrange travel itineraries, logistics, and related documentation for the COO.
• Organise and coordinate team meetings, cross‑functional discussions, and follow‑up on action items.
• Handle administrative files, invoices, approvals, and correspondence.
• Maintain and update administrative records, databases, and contact lists.
• Act as liaison between the COO’s office, Vice Presidents of Operations, owners, and asset managers.
• Support preparation and follow‑up of owner meetings, site visits, and operational reviews.
• Consolidate information from VPOs and regional teams as requested by the COO.
• Assist in organising internal and external events linked to the COO’s office.

Required profile

• Strong verbal and written communication skills in English.
• Minimum 5 years of relevant experience in operations, project management, or strategy, preferably in hospitality or luxury multi‑brand environments.
• Working knowledge of Office 365, especially presentation tools.
• Excellent organisational and time‑management abilities.
• Knowledge of office management systems and procedures.
• Discretion and ability to maintain confidentiality.