Executive Manager - Financial Crime Operations

About the role

ADCB is looking for an Executive Manager to lead its Financial Crime Operations within the Group Business Services (GBS) unit. The role covers payment sanctions screening, sanctions portfolio screening, Politically Exposed Persons and adverse media checks, card fraud alert monitoring and card fraud desktop investigations, ensuring effective and controlled operational delivery.

Key responsibilities

• Monitor operational performance, capacity, quality and case management so alerts are investigated, escalated and closed within service requirements, with accurate, audit-ready records.
• Manage and strengthen operational controls across sanctions screening and card fraud operations, and track risk and performance indicators and emerging risk themes.
• Oversee complex, high-risk cases (potential sanctions exposure, unusual transactions, cross-border activity, suspected card fraud) and review significant or ambiguous cases with Compliance, Sanctions Advisory and Fraud Risk Management.
• Review fraud monitoring rules and screening controls, and coordinate testing of proposed rule, parameter and control changes.
• Drive operational improvements through system enhancements, workflow optimization, automation and analytics with Technology Services and vendors.
• Ensure operations comply with regulatory requirements, card scheme obligations and bank policies, and support regulatory reviews, internal audits and compliance testing.
• Maintain strong relationships with Group Compliance, Fraud Risk Management, Operational Risk, Technology Services, Operations and business units, and provide operational guidance on trends and risks.

Required profile

• At least 8 years of experience in banking operations, including financial crime operations, sanctions screening or fraud management and leading operational teams.
• Bachelor's degree in business administration, finance, accounting or a related discipline.
• Certified Fraud Examiner (CFE), Certified Global Sanctions Specialist (CGSS) or Certified Anti-Money Laundering Specialist (ACAMS).

Required skills

• Financial crime operations management, sanctions screening and alert management, card fraud monitoring and investigation.
• Financial crime risk and control management, complex case management and escalation.
• Fraud monitoring rule effectiveness, screening control effectiveness and operational risk management.
• Data analysis, information management, screening and fraud monitoring systems, process improvement and automation.
• User acceptance testing, regulatory and audit management, stakeholder management, people leadership and development.

What we offer

• Benefits package including medical insurance, group life and personal accident insurance, paid leave and leave airfare, loan and finance facility preferential rates, staff discounts and children's education assistance (for certain job levels).
• Flexible and remote working options, subject to eligibility and job requirements.
• Learning and development through instructor-led courses, an e-learning catalog, on-the-job training and professional development programs.