Front Desk Manager

About the role

The Front Desk Manager supports the Front Office Manager in overseeing daily front office operations, including Bell staff, Switchboard, and Guest Services. This role ensures efficient check‑in/check‑out processes, guest satisfaction, and financial performance of the department.

Key responsibilities

• Manage day‑to‑day front desk operations, maintaining quality standards and meeting customer expectations.
• Supervise staffing levels, handle guest complaints, and resolve conflicts to ensure service excellence.
• Lead and coach the front office team, fostering a collaborative environment and ensuring compliance with policies.
• Implement revenue‑maximizing procedures such as same‑day selling and monitor adherence to credit policies.
• Support HR activities including hiring, training, performance feedback, and progressive discipline.

Required profile

• High school diploma/GED with 2 years front‑desk experience, or a 2‑year degree in Hospitality/Business with no experience required.
• Strong interpersonal and communication skills to lead, influence, and resolve guest issues.
• Ability to understand and achieve departmental financial goals and operational standards.