Front Office Role (VUQ)

About the role

This position is responsible for delivering an exceptional guest experience throughout the stay, from check‑in to check‑out, while representing the brand in a highly empowered environment. The role ensures every guest leaves as a satisfied fan of the hotel’s rooms and facilities.

Key responsibilities

• Execute all front‑office operational tasks in line with service standards and procedures.
• Anticipate guest needs and go the extra mile to exceed expectations.
• Prevent complaints and manage service recovery promptly when required.
• Communicate proactively with team members, always prioritising the guest’s interests.
• Maintain accurate records and oversee front‑desk documentation.

Required profile

• Genuine service personality with high emotional intelligence.
• Minimum 4 years of experience in the hospitality industry.
• At least 2 years in a supervisory role within a 5‑star hotel environment.
• High school diploma required; a college degree in Hotel Management or a related field is preferred.
• 1‑3 years of experience in a similar front‑office position at a 5‑star property.

Required skills

What we offer

• Opportunity to work with a leading hospitality brand.
• Dynamic, fast‑paced environment that encourages growth.
• Collaborative team culture focused on customer excellence.