Front Office Supervisor

About the role

Al Zorah Beach Resort, a luxury coastal retreat near Dubai undergoing a transformation into Four Seasons Resort Ajman at Al Zorah by 2028, is hiring a Front Office Supervisor. The role leads Front Office shifts, supervises agents and ensures smooth arrivals, departures and daily operations.

Key responsibilities

• Lead Front Office shifts, set priorities, run briefings and coordinate arrivals, departures and daily operations
• Supervise and coach Front Office Agents, give regular feedback and identify training needs
• Monitor service delivery, guest feedback and operational performance, and take corrective action
• Handle escalated guest concerns and coordinate service recovery
• Oversee room allocations, inventory accuracy, VIP arrangements and special requests with Reservations and Housekeeping
• Review cashiering transactions, billing adjustments and shift closures for accuracy and compliance
• Monitor room availability, occupancy and upselling performance to support revenue goals
• Maintain accurate guest profiles, records and shift handovers in Opera PMS
• Recommend improvements to service procedures and team efficiency, and support leadership on performance monitoring and development

Required profile

• Minimum 3 years of Front Office experience in a 5-star luxury hotel or resort, including at least 1 year in a supervisory or shift-leading capacity
• Diploma or degree in Hospitality Management or a related field preferred
• Proven experience leading shifts, coaching colleagues and managing escalated guest situations
• Strong understanding of occupancy management, room categories, upselling and Front Office revenue opportunities
• Excellent English communication; additional languages are an advantage
• Flexibility to work shifts, weekends and public holidays

Required skills

• Advanced working knowledge of Opera PMS, room inventory management, cashiering and Front Office procedures
• Familiarity with Forbes Travel Guide or LQA service standards preferred

What we offer

• Competitive tax-free salary and service charge
• Medical insurance, annual leave, flight benefits and end-of-service gratuity
• Complimentary accommodation, transportation and employee meals
• Learning, development and career growth opportunities