General Manager - WAKA Restaurant

About the role

Sofitel Al Hamra Beach Resort's WAKA Restaurant in Ras Al-Khaimah, UAE, is looking for a dynamic, results-driven General Manager to lead its restaurant operations. The role covers all aspects of daily operations, manages a diverse team and ensures customer experiences meet brand standards. It is a full-time leadership position.

Key responsibilities

• Oversee daily restaurant operations, including opening and closing procedures, for smooth and efficient service.
• Supervise, train and motivate staff, and manage scheduling, performance evaluations and disciplinary actions in line with company policy.
• Ensure high-quality food and beverage service and monitor food costs, labour expenses and budget adherence.
• Maintain inventory, manage suppliers and coordinate ordering of food and beverage supplies.
• Enforce health, safety and sanitation standards in line with local regulations and company guidelines.
• Handle customer complaints promptly and professionally.
• Analyse sales performance, identify trends and develop strategies to increase revenue and market share.
• Prepare and submit regular operational reports, including financial statements and performance metrics, to senior management.
• Customize marketing initiatives and promotions to drive customer engagement and foot traffic.
• Ensure compliance with company policies, procedures and brand standards across all outlet operations.

Required profile

• 3-5 years of proven experience in restaurant or hospitality outlet management.
• Strong leadership and staff supervision skills, with excellent customer service orientation.
• English communication and interpersonal skills; multilingual abilities preferred.
• Experience in multicultural environments and familiarity with UAE hospitality standards preferred.

Required skills

• Restaurant management systems and point-of-sale (POS) technology.
• Financial management, budgeting and cost control.
• Food safety standards, health regulations and sanitation best practices.
• Inventory management and supplier coordination.
• Problem-solving, decision-making under pressure and conflict resolution.