Groups & Events Assistant Manager

About the role

The Groups & Events Assistant Manager supports the Sales & Marketing team by handling guest communications, reservations, and loyalty program transactions while ensuring high service standards at the St. Regis Dubai.

Key responsibilities

• Contact relevant departments to resolve guest calls, requests, or problems.
• Use sales techniques to maximize revenue and maintain guest loyalty, including up‑selling and offering complimentary gifts.
• Process Marriott Rewards redemptions, reservations, changes, and cancellations received via phone, fax or mail.
• Enter rewards information into the appropriate software and maintain accurate guest records.
• Perform general office duties such as filing, emailing, typing and faxing to support Sales & Marketing.
• Welcome guests, anticipate service needs, and ensure professional communication.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience in hospitality or customer service.

Required skills

• Proficiency in handling guest reservations and loyalty program systems.
• Strong communication and professional telephone etiquette.
• Ability to perform basic office tasks and maintain confidentiality.