Guest Experience Supervisor

About the role

The Guest Experience Supervisor ensures smooth check‑in processes, accurate billing, and exceptional service for all guests at Aloft Dubai. This role combines front‑desk operations with supervisory responsibilities to maintain high standards of hospitality.

Key responsibilities

• Process guest check‑ins, verify identity, assign rooms, issue keys, and enter Marriott Rewards information.
• Ensure rates match market codes, document exceptions, and secure payment before key issuance.
• Compile daily reports, cashier and closing reports, and manage cash handling procedures.
• Provide guests with property information, directions, and accommodate special requests by coordinating with other staff.
• Balance receipts, count and secure bank at shift start and end, and follow accounting procedures.
• Assist management with training, evaluating, counseling, and coaching team members.
• Promote a fair‑treatment culture, handle employee concerns, and maintain safety and confidentiality standards.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related hospitality work experience.
• At least 1 year of supervisory experience.