Guest Relation Associate – Green Planet

About the role

Deliver exceptional guest experiences by providing professional, friendly, and engaging customer service to all visitors at The Green Planet, a tropical forest attraction in City Walk, Dubai.

Key responsibilities

• Provide professional, friendly, and engaging customer service to all visitors.
• Support front‑of‑house operations, offering accurate information, assistance, and guidance throughout the visit.
• Operate ticketing and point‑of‑sale systems efficiently, ensuring accurate transactions and cash handling.
• Participate in guest programs, events, educational experiences, birthday parties, camps, and exclusive tours.
• Promote The Green Planet and Dubai Holding Entertainment brands positively and support marketing activities.
• Maintain the highest standards of safety, cleanliness, guest welfare, and operational compliance in guest‑facing areas.
• Support animal interaction programs by following approved animal welfare procedures.

Required profile

• Professional, friendly, and engaging demeanor when interacting with guests.
• Ability to assist guests with accurate information and guidance.
• Attention to safety, cleanliness, and overall guest welfare.
• Capability to handle cash and operate ticketing/POS systems accurately.
• Willingness to support marketing initiatives and animal interaction programs.

Required skills

• Operation of ticketing and point‑of‑sale (POS) systems.