Guest Relations Executive (Arabic Speaker)

About the role

OliOli, a contemporary children's museum in Dubai, is looking for a Guest Relations Executive. You will be the first point of contact for inbound sales inquiries (calls, WhatsApp, email) across both OliOli and Hoppi venues, working closely with the sales teams to turn inquiries into bookings. The role suits someone with a strong sales and go-getter mindset rather than a purely administrative one.

Key responsibilities

• Respond to guest enquiries, requests, concerns and complaints across phone, email, WhatsApp and other channels with a solutions-focused approach.
• Own the full inquiry-to-booking journey: follow up, quote and close.
• Maintain daily and weekly targets for conversion and response times.
• Upsell additional activations, services and packages when appropriate.
• Coordinate with the sales team at both venues to ensure smooth handovers, accurate availability and help meet revenue targets.
• Keep the CRM/booking system updated with accurate guest and booking information.
• Escalate complex or high-value inquiries and handle reservation amendments and cancellations.
• Advise guests on experiences, events, memberships, promotions and policies, and follow up until issues are resolved.
• Work with Operations, Guest Engagement, Café and other teams to meet guest requests and special requirements.

Required profile

• Prior experience in a call centre, reservations or telesales role.
• Natural closer comfortable asking for the sale and handling objections.
• Ability to work weekends and public holidays, and during peak periods.
• Excellent communication skills; Arabic language proficiency is a plus.
• Interest and enthusiasm for working with children and families.

Required skills

• Basic comfort with CRM/booking software (or willingness to learn quickly).
• Organised enough to manage multiple inquiries and follow-ups.

What we offer

• Internal growth and development opportunities.
• Employee discounts on OliOli products (camps, birthday parties, etc.).
• F&B perks at La Petite Treehouse, including discounts and a monthly free meal.
• Regular team socials and outings, employee referral program and recognition and rewards.