Guest Relations Officer

About the role

The Guest Relations Officer creates memorable, personalized experiences for hotel guests throughout their stay. Acting as a trusted point of contact, the officer anticipates needs, resolves concerns and ensures every interaction reflects the highest hospitality standards.

Key responsibilities

• Welcome guests, handle requests, and coordinate with operational departments to deliver seamless service.
• Manage guest feedback, address concerns promptly, and provide recommendations on hotel services and local attractions.
• Maintain a visible presence on the property, engaging with guests and collaborating with associates across departments.

Required profile

• High school diploma or G.E.D. equivalent.
• Previous experience in guest relations, front office, customer service or hospitality preferred.
• No supervisory experience required.

Required skills

• Strong interpersonal and guest‑engagement abilities.
• Excellent verbal and written communication in English; additional languages a plus.
• Problem‑solving, conflict‑resolution and multitasking capabilities.
• Knowledge of hotel operations and guest‑service standards.