Guest Relations Officer – Luxury Hospitality

About the role

The Guest Relations Officer creates memorable, personalized experiences for guests throughout their stay, acting as a trusted point of contact and ensuring the highest standards of hospitality.

Key responsibilities

• Welcome guests, handle requests and concerns, and coordinate with operational departments.
• Manage guest feedback, provide recommendations on hotel services and local attractions.
• Engage visibly across the property, collaborating with associates from various departments.
• Anticipate guest needs, resolve issues promptly, and contribute to guest satisfaction and loyalty.

Required profile

• High school diploma or G.E.D. equivalent.
• Previous experience in guest relations, front office, customer service or hospitality preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Proficiency in spoken and written English; additional languages are an advantage.

Required skills

• Strong interpersonal and guest engagement skills.
• Excellent verbal and written communication abilities.
• Problem‑solving and conflict‑resolution skills.
• Ability to handle guest concerns professionally and efficiently.
• Strong organizational and multitasking capabilities.
• Knowledge of hotel operations and guest service standards.