Guest Service Agent - 5-Star Hotel

About the role

JA Hatta Fort Hotel, set against the Hajar Mountains, is looking for a warm, genuine and guest-focused Guest Service Agent to help create memorable stays. The role is full-time, at associate level, in the hospitality and guest services function.

Key responsibilities

• Welcome guests warmly and professionally, and deliver a smooth, efficient check-in and check-out experience.
• Anticipate guest needs and provide personalised service throughout their stay.
• Assist guests with inquiries, special requests and local recommendations.
• Coordinate closely with other departments to ensure exceptional guest experiences.
• Maintain accurate guest profiles and preferences so guests can be recognised meaningfully.
• Handle guest feedback professionally and resolve concerns promptly.

Required profile

• Minimum 2 years' experience in front office or a guest-facing role within a 5-star hotel.
• Fluent English; Arabic, Russian or German is a plus.
• A positive attitude, genuine warmth and a passion for looking after people.

Required skills

• Strong communication, customer service and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Good computer literacy; knowledge of Protel is an advantage.