Guest Service Agent

About the role

Join Hilton’s vibrant Hotels team in Dubai as a Guest Service Agent, where you will be the first point of contact for guests and play a key role in delivering memorable stays. You will ensure smooth check‑in and check‑out processes while embodying the brand’s commitment to hospitality excellence.

Key responsibilities

• Greet guests, verify details, assign rooms, issue keys, and provide welcome materials or bell service assistance.
• Process check‑outs, verify charges, handle payments, issue receipts, and operate the point‑of‑sale system accurately.
• Provide comprehensive information on hotel offerings, room types, rates, promotions, and local attractions.
• Promote hotel amenities and services using up‑selling techniques to maximize revenue.
• Respond promptly to guest requests, resolve concerns, and manage communications with care and urgency.

Required profile

• A passion for spreading the light and warmth of hospitality.
• Integrity and a commitment to doing the right thing.
• Leadership qualities that inspire others.
• Teamwork mindset driving the best outcomes.
• Ownership and accountability for actions.
• Urgency and discipline to make a lasting impact in every moment.