Guest Service Executive - Gift Shop

About the role

We are looking for a Guest Service Executive to work in our luxury hotel gift shop, delivering a warm and professional experience to guests while driving sales.

Key responsibilities

• Welcome and assist guests in a personalized manner, maintaining a high standard of service.
• Assist guests with product selection, providing accurate information and recommendations.
• Process sales transactions accurately, handling cash and card payments.
• Maintain the outlet clean, organized and attractive according to 5‑star hotel standards.
• Monitor stock levels, replenish products and ensure proper display and pricing.
• Receive deliveries, assist with stock control and report discrepancies.
• Handle guest enquiries and concerns, resolving issues or escalating when needed.
• Promote products and maximize sales opportunities while staying service‑focused.

Required profile

• Previous experience in retail sales or hospitality/hotel.
• Fluent in Russian or Arabic with good command of English.
• Strong communication and customer service skills.
• Sales‑driven, proactive and well‑presented.
• Flexible to work shifts, weekends and public holidays.

Required skills

• Basic computer knowledge.
• POS system operation.