Guest Service Executive – Spa

About the role

We are looking for a Guest Service Executive to join the spa team at Jumeirah Saadiyat Island, a luxury beachfront resort in Abu Dhabi. In this front‑of‑house position you will be the first point of contact for spa guests, ensuring a seamless and memorable experience from arrival to departure.

Key responsibilities

• Welcome and orient spa guests, delivering friendly and professional service at all times.
• Maintain comprehensive knowledge of spa treatments, facilities and products to answer queries accurately.
• Promote and upsell services and retail items, contributing to revenue growth.
• Handle bookings, scheduling and billing using the resort’s reservation system.
• Manage guest feedback and requests promptly to maintain high satisfaction levels.

Required profile

• Higher Secondary School certificate or equivalent national qualification.
• Strong communication and interpersonal abilities.
• Customer‑service orientation with a proactive attitude.
• Physical ability to lift heavy luggage and stand for extended periods.
• Team player with attention to detail, reliability and high energy.

Required skills

What we offer

• Supportive and inclusive work environment.
• Access to learning and development programmes and clear career pathways.
• Opportunities for internal mobility within Jumeirah’s global network.
• Colleague discounts on food, beverage and other resort amenities.