Guest Service Officer

About the role

As a Guest Service Officer at Conrad Dubai, you will be the first point of contact for guests, delivering warm and professional service throughout their stay. You will manage check‑in and check‑out processes, provide personalized recommendations, and ensure every interaction reflects the luxury standards of the hotel.

Key responsibilities

• Welcome guests with warmth, complete accurate check‑ins, and coordinate luggage assistance for a thoughtful first impression.
• Process departures by reviewing charges, handling payments discreetly, and ensuring a positive farewell.
• Share knowledgeable recommendations on hotel facilities, dining options, and local attractions to personalize each stay.
• Promote room upgrades and hotel services that match guest preferences while supporting revenue opportunities.
• Respond promptly to guest requests, address concerns with empathy, and coordinate with other departments to deliver attentive service.
• Maintain accurate guest records, communicate messages promptly, and protect guest privacy at all times.

Required profile

• Passion for delivering hospitality that spreads warmth and light.
• Integrity – always doing the right thing.
• Leadership – inspiring others through actions.
• Teamwork – believing collaboration drives the best outcomes.
• Ownership – taking accountability for responsibilities.
• Urgency – focusing on the present moment to make a lasting impact.