Guest Services Agent

About the role

The Guest Services Agent ensures safe, efficient, and customer‑focused passenger processing from check‑in through boarding. This role combines documentation checks, baggage handling, boarding control and compliance with airline policies, airport security and aviation safety standards while delivering high‑quality service.

Key responsibilities

• Perform airport services such as guest and baggage handling, check‑in, ticket screening and boarding operations.
• Collaborate with handling agents to execute timely and high‑quality service delivery.
• Support passengers with connecting flights by providing accurate and timely information.
• Liaise with cabin crew to ensure on‑time boarding according to safety procedures.
• Execute initial security screens and monitor airport access.
• Receive, process and respond to daily enquiries, complaints and escalations.

Required profile

• Bachelor’s degree or diploma in Finance, Business Administration or equivalent.
• Minimum 2 years experience in an airport terminal or above‑the‑wing operations.
• Hands‑on experience with at least two Departure Control Systems (DCS).

Required skills

• Amadeus
• Sabre
• Navitaire
• Galileo
• Maestro