Guest Services Associate

About the role

Join Miral Experiences as a Guest Services Associate, welcoming visitors to world‑class attractions across Abu Dhabi. You will ensure guests enter the parks smoothly, receive accurate information, and enjoy exceptional service throughout their visit.

Key responsibilities

• Greet guests warmly and provide clear information about rides, shows, attractions and services.
• Sell tickets and other products using a computerized Point of Sale (POS) system.
• Handle cash, vouchers, credit cards and listed foreign currencies, balancing the cash drawer at the start and end of each shift.
• Maintain queue lanes, manage turnstiles, and oversee lost‑and‑found operations.
• Conduct guest surveys on a tablet and consistently upsell or cross‑sell to maximise revenue.

Required profile

• Higher secondary education or equivalent.
• Minimum 1 year of operational experience in a guest‑facing or customer‑service environment.
• Fluent English (spoken and written); additional Arabic, Russian or Chinese is a plus.
• Flexibility, high integrity and a genuine willingness to engage and entertain guests.

Required skills

• Basic computer knowledge.
• Cash handling.