Guest Services Officer - Fitness (6 Months Mission)

About the role

Sofitel Dubai The Palm, a 5-star beachfront resort on the Palm Jumeirah, is looking for a Guest Services Officer for its fitness centre on a 6-month mission. The officer greets guests, keeps the centre safe and tidy, answers fitness questions and promotes the centre's services.

Key responsibilities

• Greet and assist guests on arrival at the fitness centre with a welcoming attitude.
• Explain the facilities, equipment, services and class schedules.
• Monitor activity to ensure safety and proper use of equipment, and report maintenance issues promptly.
• Keep the centre, equipment, towels and locker rooms clean and organised.
• Answer fitness-related questions and give basic guidance on equipment and programmes.
• Promote personal training, classes and wellness programmes, and recommend services based on guests' needs.
• Handle complaints professionally and ensure guest satisfaction.
• Maintain stock of fitness products such as towels, water and supplements.
• Assist with check-in and process membership or day-pass transactions when required.
• Coordinate with housekeeping and maintenance teams and ensure compliance with health and safety regulations.

Required profile

• Previous customer service experience, preferably in fitness or hospitality.
• Strong communication and interpersonal skills, and a guest-oriented mindset.
• Ability to stay calm and professional under pressure and solve problems.
• Basic knowledge of fitness equipment and wellness practices; fitness or wellness certification is a plus but not required.
• Ability to work flexible hours, including early mornings, evenings, weekends and holidays.

Required skills

• Proficiency with booking systems or guest management software.
• Ability to keep a clean, organised fitness environment.