Head of Operations - Facilities Management

About the role

Guildhall is hiring a Head of Operations for a large, established facilities management operator in Dubai with a multi-site hard and soft FM portfolio serving public and private sector clients. The role owns the P&L across the contract portfolio, leads a team of FM, PM and site managers and sits directly across the table from senior clients. It is a department-head seat reporting straight to the GM.

Key responsibilities

• Own the P&L across a multi-site hard and soft FM portfolio in Dubai.
• Lead FM, PM and site managers and set standards across all sites.
• Hold senior client relationships, including QBRs and service reviews.
• Approve budgets, drive margin improvement and control costs.
• Govern HSE compliance, audits and risk reviews across sites.
• Standardise SOPs, SLAs and KPIs and push CAFM adoption.
• Report portfolio performance and recommendations to senior leadership.

Required profile

• Engineering degree, with 8-12+ years in facilities management.
• Proven multi-site leadership and full P&L ownership.
• Experience turning around an underperforming contract or portfolio.
• Senior client-facing leadership and relationship management track record.
• Expertise across both hard and soft FM services.
• Fluent in English and Arabic.
• TFM qualification, Master's degree or CAFM exposure a plus.