Head Waiter - Chitarra

About the role

Mandarin Oriental Downtown, Dubai is looking for a Head Waiter/ess to join its Italian restaurant, Chitarra. The Head Waiter/ess runs a restaurant section, serves food and beverage in a timely manner and delights every guest. The role reports to the Restaurant Manager.

Key responsibilities

• Manage a designated restaurant station, delivering efficient, friendly and attentive service from arrival to departure
• Maintain thorough knowledge of the menu and beverages, communicate it confidently and promote products through effective upselling
• Complete mise en place, cleaning, stocking and side duties, keeping equipment, utensils and service areas to hotel standards
• Process orders, billing, cashiering, gift cards and other payments accurately using the POS system and hotel procedures
• Coordinate with supervisors, managers and the kitchen team, and communicate guest preferences, allergies and special requests
• Create memorable guest experiences through proactive service, teamwork and adherence to service standards

Required profile

• High school education preferred; a degree or diploma in Hospitality, Hotel or Business Management is an advantage
• At least 2 years of experience as a Senior Waiter/Chef de Rang, preferably in luxury hotels or high-volume restaurants
• Strong understanding of guest needs and ability to work long hours
• Fluent spoken and written English; Arabic and basic MS Office are advantageous

Required skills

• Restaurant operations, service procedures and POS systems
• Cashiering processes
• Ability to manage multiple tasks in a fast-paced environment

What we offer

• A competitive salary and benefits package aligned with UAE industry standards
• Learning and development programmes at various career stages
• Health benefits and wellness programmes for colleagues worldwide
• Duty accommodation, duty transportation and duty meals
• The MOstay programme offering complimentary nights and discounted room rates