Hostess – Guest Reception at Luxury Hotel

About the role

We are seeking a warm, welcoming and service‑oriented Hostess to join the Food & Beverage team at NH Collection Dubai The Palm. As the first point of contact for guests, you will create a positive first impression and help ensure a smooth, memorable dining experience.

Key responsibilities

• Welcome and greet guests in a friendly, professional manner.
• Manage reservations, guest arrivals and seating arrangements efficiently.
• Escort guests to their tables and present menus when required.
• Maintain up‑to‑date knowledge of outlet hours, menus, promotions and hotel facilities.
• Monitor table availability and coordinate with the service team for smooth seating flow.
• Answer telephone inquiries and handle reservation requests professionally.
• Recognise returning guests and special occasions and communicate relevant information to the team.
• Assist with guest requests, feedback and concerns, escalating when necessary.
• Maintain a clean, organised and professional reception area.
• Coordinate with the Restaurant Manager, supervisors, kitchen and service team.

Required profile

• Previous experience in a restaurant, hotel or hospitality environment is preferred.
• Warm, confident and outgoing personality with a passion for guest service.
• Excellent communication and interpersonal skills.
• Good command of written and spoken English; additional languages are an advantage.
• Strong organisational skills and attention to detail.
• Ability to remain professional and composed during busy periods.
• Well‑groomed with a professional appearance.
• Flexibility to work shifts, weekends and public holidays.