Hostess – Guest Reception & Seating

About the role

The Hostess is the first point of contact for members and guests dining at the club. You will welcome visitors, manage reservations and seating, and ensure a smooth, memorable dining experience across the club’s standalone outlets.

Key responsibilities

• Greet members and guests courteously, escort them to their tables and present menus.
• Manage reservations, maintain accurate waitlists and communicate expected wait times using the club’s booking system.
• Coordinate table turnover to maximise dining‑room efficiency, especially during busy periods or events.
• Update servers and management on seating flow and monitor dining‑room and patio capacities.
• Assist with special requests such as dietary needs, accessible seating and large parties.
• Handle guest concerns or complaints gracefully, escalating when necessary.
• Maintain a clean, tidy reception area and hostess stand at all times.
• Support patio and outdoor dining service during tournaments and major events.

Required profile

• Previous experience in a standalone food‑and‑beverage outlet (independent restaurant, fine‑dining or high‑end lounge).
• Full flexibility to work evenings, weekends, holidays and extended hours during peak golf season.
• Well‑groomed, presentable and polished in line with club standards.
• Excellent communication, interpersonal and organisational skills with strong attention to detail.
• Calm, friendly demeanour and professionalism under pressure.

Required skills

• Familiarity with reservation systems.
• Experience with POS software (preferred).