Hostess / Receptionist

About the role

We are looking for a friendly and professional Hostess/Receptionist to be the first point of contact for guests at our Buffalo Wings & Rings restaurant. You will manage reservations, guide guests to their tables, and ensure a welcoming atmosphere throughout the dining experience.

Key responsibilities

• Explain menu items, promotions, and restaurant concepts to guests.
• Handle phone etiquette, take and confirm reservations via phone, email, online platforms, and in‑person.
• Maintain an accurate reservation system, update table counts, and coordinate seating with management.
• Assist with billing tasks and cashiering when required.
• Keep public areas, including restrooms, clean and report any issues.
• Communicate clearly with colleagues and supervisors to avoid misunderstandings.
• Support team members with service tasks such as order taking, table clearing, and food serving.
• Uphold grooming and appearance standards to reflect professionalism.
• Observe guest body language, respond to needs, and create memorable “wow” moments.

Required profile

• High school diploma or equivalent preferred.
• Minimum two years experience as a hostess in a high‑volume, fast‑pace restaurant.
• Strong English communication skills; additional languages are a plus.
• Warm, friendly demeanor with a passion for guest service.

Required skills

What we offer

• Opportunity to work in a dynamic restaurant environment.
• Team‑oriented culture focused on delivering exceptional guest experiences.