Housekeeping Manager

About the role

The Housekeeping Manager is responsible for the daily shift operations of Housekeeping, the Recreation/Health Club and, if applicable, the Laundry. The manager directs and works with employees to make sure guestrooms, public spaces and employee areas are clean and well maintained, completes inspections and holds people accountable for corrective action, while helping ensure guest and employee satisfaction within the operating budget.

Key responsibilities

• Manage housekeeping operations and budgets: verify guest room status is passed to the Front Desk in time, inspect rooms daily, prepare work assignments and inventory supplies
• Supervise daily shift operations and ensure compliance with housekeeping policies, standards and procedures
• Train new room attendants, schedule staff, track time and attendance and supervise staffing levels
• Handle employee recognition, progressive discipline and employee feedback
• Respond to guest problems and complaints and help develop corrective action plans to improve guest satisfaction

Required profile

• High school diploma or GED with 2 years of experience in housekeeping or a related field
• Or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or a related major, with no work experience required