Housekeeping Order-Taker

About the role

The Mangroves Abu Dhabi, part of LXR Hotels & Resorts, is looking for a Housekeeping Order-Taker to provide administrative support to the Housekeeping Department. The role handles clerical tasks, maintains records and helps keep the department running smoothly so guests receive a memorable stay.

Key responsibilities

• Receive, record and follow up on guest requests, coordinating with Housekeeping, Front Office and Engineering to resolve them promptly.
• Maintain accurate room status updates in the hotel system so rooms are ready on time.
• Keep records of guest requests, lost and found items, maintenance issues and daily housekeeping activities.
• Handle guest inquiries and complaints professionally, with timely follow-up and resolution.
• Report room defects and maintenance issues to Engineering and follow up until completed.
• Assist with daily assignments, room allocation updates and communication between supervisors and room attendants.
• Monitor requests for guest amenities, linen and housekeeping supplies and arrange timely replenishment.

Required profile

• Minimum 2 years in a housekeeping role within a hospitality environment.
• Strong attention to detail, multitasking ability and excellent customer service.
• Able to work under pressure and meet deadlines.
• Available to work varied shifts, including nights, weekends and holidays.

Required skills

• Familiarity with property management systems (PMS) and basic computer applications.
• Effective verbal and written communication.