Housekeeping Supervisor

About the role

The Housekeeping Supervisor at Waldorf Astoria Ras Al Khaimah leads the housekeeping team and ensures that guest rooms and public areas meet the hotel's standards. The role covers supervising attendants, allocating rooms and deep-cleaning tasks, handling guest requests and reporting issues to the hotel.

Key responsibilities

• Supervise housekeeping attendants and allocate rooms and deep-cleaning tasks to team members
• Inspect rooms, complete reports and verify status reports, then report clean suites to the front desk or enter them into the property management system
• Handle guest requests, including VIP amenities, and respond to guest queries quickly and efficiently
• Routine inspection of guest bedrooms and awareness of all room categories and amenities
• Carry out lost property procedures and ensure guest laundry is cleaned and delivered on time
• Report maintenance issues to the Maintenance/Engineering department and assist the Senior Housekeeping Supervisor with training needs
• Represent the team's needs to others in the hotel, promote team loyalty and empowerment, and work with good relationships across departments
• Provide customer service to guests, including information on hotel services, activities and local attractions
• Coordinate with Engineering/Property Operations on repairs and maintenance of guest rooms and public areas, and carry out quarterly linen inventory
• Follow hotel security, fire and health and safety regulations, and act in emergency situations

Required profile

• Fluent reading, writing and speaking of English
• High school math level
• Able to inspect 25 to 80 rooms per day and to clean rooms when needed
• Physically able to move or operate large objects such as maid's carts, furniture, linen, vacuum cleaners and inventory boxes
• Ability to follow and enforce hotel standards and safety procedures

Required skills

• Effective verbal and written communication with guests and colleagues
• Knowledge of inventories, scheduling and productivity
• Computer literacy