Hub Quality and Continuous Improvement Manager - MEA

About the role

HITACHI ENERGY L.L.C is looking for a Hub Quality and Continuous Improvement Manager for the Middle East and Africa (MEA) region, based in Dubai. The role supports local quality teams in executing customer-facing quality activities and responding quickly to customer quality issues through robust root cause analysis (RCA) initiatives. It also acts as the Local Quality and Continuous Improvement Manager in one country in the region, reporting functionally to the LSU Manager.

Key responsibilities

• Define and implement short-, medium- and long-term quality actions across the value chain, manage global quality processes and drive certification activities and audits.
• Implement and maintain a continuous improvement culture, including governance to generate, prioritize and execute improvement ideas.
• Define and manage the Quality Management System and coordinate process reviews across Hub entities.
• Maintain required certifications, organize quality and process audits and follow up corrective actions to closure.
• Set process performance indicators, monitor them and manage deviations to closure.
• Manage high-profile non-conformances and customer interventions, and protect customer trust.
• Advocate for the customer, represent the company on quality matters and contribute to the BU Quality Improvement Plan.
• Deploy the Continuous Improvement Framework (Lighthouse, L6S, Ochibo-Hiroi, Lessons Learned) and support improvement projects.

Required profile

• Engineering degree.
• Advanced English.
• Lean Six Sigma Green Belt or above.
• Experience with quality core tools and ISO certification and auditing.
• Knowledge of Quality Management Systems, performance analytics, project and site quality management (e.g. PMI) and APQP.

Required skills

• Expertise in 8D, Ishikawa, 5W, A3, TQM and PDCA, able to teach others.
• Functional competencies: voice of the customer, systematic problem solving, risk and conflict management, influencing, change management and continuous improvement process management.
• Key competencies: strategic vision, team leadership, customer focus, analytical thinking, communication and results orientation.