Hub Quality and Continuous Improvement Manager - MEA

About the role

Hitachi Energy is looking for a Hub Quality and Continuous Improvement Manager for the Middle East and Africa (MEA) region, based in Dubai. The role supports local quality teams in executing customer-facing quality activities and responding quickly to customer quality issues through robust root cause analysis (RCA) initiatives. It also acts as the Local Quality and Continuous Improvement Manager in one country in the region, reporting functionally to the LSU Manager.

Key responsibilities

• Define and implement short-, medium- and long-term quality actions across the value chain, manage global quality processes and drive certification activities and audits.
• Implement and maintain a continuous improvement culture, including governance to generate, prioritize and execute improvement ideas.
• Manage the Hub Quality and CI function, including capability development, workforce management, footprint and succession, and contribute to the BU Quality Improvement Plan.
• Represent the customer's voice in the Hub quality strategy and act as the company's quality representative to customers.
• Define and manage the Quality Management System across Hub entities, coordinate process reviews and maintain required certifications.
• Organize and conduct quality and process audits, follow up actions to closure, and establish process performance indicators with internal controls.
• Manage high-profile non-conformances and customer interventions, and protect customer trust through corrective and preventive actions.
• Deploy the Continuous Improvement Framework (Lighthouse, L6S, Ochibo-Hiroi, Lessons Learned) and drive improvement projects.

Required profile

• Engineering degree.
• Advanced English.
• Lean Six Sigma Green Belt or above.
• Experience with quality core tools and ISO certification and auditing.
• Functional competencies: Voice of the Customer, systematic problem solving, risk management, conflict management, influencing, change management and continuous improvement process management.
• Key competencies: strategic vision, team leadership, customer focus, analytical thinking, communication and results orientation.

Required skills

• Expertise in 8D, Ishikawa, 5W, A3, TQM and PDCA (able to teach others).
• Quality Management Systems, performance management and analytics, project and site quality management (e.g. PMI).
• Advanced Product Quality Planning (APQP) and continuous improvement project management.