Hub Quality and Continuous Improvement Manager - MEA

About the role

The Hub Quality and Continuous Improvement Manager supports local Quality teams in executing customer-facing quality activities and responding quickly to customer quality issues through robust root cause analysis (RCA) initiatives. The role ensures alignment with Global Quality and CI strategies and reports functionally to the LSU Manager while acting as the country-level manager in one of the region's countries.

Key responsibilities

• Define and implement short-, medium- and long-term quality actions across the value chain, manage global quality processes, certifications and audits, and deliver hub quality objectives.
• Implement and maintain a continuous improvement culture, including governance to generate, prioritize and execute improvement ideas.
• Advocate for the customer, represent the company on quality matters, and evaluate risks, problems and solutions from a customer and stakeholder perspective.
• Manage the Quality Management System and coordinate process reviews; maintain certifications and run quality audits and follow-up actions to closure.
• Set process performance indicators, monitor them and manage deviations to closure.
• Monitor offer performance, gather feedback and share insights with the global team.
• Resolve high-profile non-conformances, control customer interventions and close corrective and preventive actions.
• Deploy the Continuous Improvement Framework (Lighthouse, L6S, Ochibo-Hiroi, Lessons Learned) and drive improvement projects.

Required profile

• Engineering degree.
• Lean Six Sigma Green Belt or above.
• Experience with quality core tools and ISO certification and auditing of quality management systems.
• Project and site quality management (e.g. PMI) and APQP experience.

Required skills

• Expertise in 8D, Ishikawa, 5W, A3, TQM, PDCA, able to teach others.
• Functional competencies: Voice of the Customer, systematic problem solving, risk and conflict management, change management, continuous improvement and process management.
• Key competencies: strategic vision, team leadership, customer focus, analytical thinking, communication and results orientation.