ICT Manager

About the role

Coca-Cola Arena is looking for an ICT Manager to provide strategic leadership, planning and oversight of its ICT function. The role drives digital transformation, ensures system integration and supports enterprise-wide business applications, aligning technology strategy with organizational goals. The position is open to UAE nationals.

Key responsibilities

• Support the execution of ICT strategies and roadmaps, implement ICT governance, policies and controls, and ensure compliance with legal, regulatory and contractual requirements.
• Manage digital transformation initiatives, keeping projects on time and within budget, and identify process improvements.
• Oversee reliable, secure ICT services, including incident management, service requests, infrastructure health and system availability, and maintain asset registers, SOPs and policies.
• Manage user accounts, access permissions and security policies; monitor backups and test disaster recovery and cybersecurity incident response plans.
• Maintain networks, servers, firewalls, Wi-Fi, telephony, POS, CCTV, storage and digital signage, and liaise with production, broadcast and touring teams.
• Ensure system integration, real-time data access and centralized analytics across event management, POS and ticketing, and supervise ICT solution development and deployment.
• Prepare monthly performance reports, manage budgets and purchase recommendations, and build relationships with technology partners and vendors, monitoring SLAs and KPIs.
• Lead the ICT project roadmap, coordinate UAT and sign-offs, and mentor team members with performance reviews and KPIs.

Required profile

• Degree or certification in Information Technology or higher, or relevant system and network qualifications.
• Minimum 5-8 years in ICT operations, infrastructure management, enterprise systems support or technology project delivery, including at least 2 years in a supervisory or management capacity.
• Previous experience in the UAE, preferably in the events industry, and previous experience in events.
• Fluent in English and Arabic.

Required skills

• Strong technical proficiency across business systems, network and data communications, telephone and end-user computing.
• Experience working with moving timelines in a project start-up environment.
• Full Microsoft Office Suite.
• Ability to work unsupervised, with multicultural teams, and as an influential communicator.