Insurance Claims Manager – Motor & Non-Motor

About the role

We are seeking an experienced Insurance Claims Manager to lead Motor and Non-Motor claims operations for a reputed insurance company in the UAE.

Key responsibilities

• Lead and oversee Motor and Non-Motor claims assessment, investigation, approval and settlement.
• Manage complex, high‑value claims, reserves, fraud investigations, recoveries and disputes.
• Ensure compliance with UAE insurance regulations, CBUAE requirements and internal policies.
• Monitor claims costs, loss ratios, turnaround times and departmental KPIs.
• Manage relationships with brokers, garages, loss adjusters, surveyors, legal advisors and reinsurers.
• Lead, mentor and manage a claims team of 7–8 members.
• Prepare and present claims performance reports to senior management.

Required profile

• Graduate or postgraduate degree in a relevant discipline.
• Professional insurance qualification: ACII or FIII.
• 15–20 years of general insurance claims experience, including at least 5 years in a managerial role within a UAE insurance company.
• Strong technical expertise in both Motor and Non‑Motor claims and knowledge of CBUAE regulations.