International Marine Service Engineer (HGS)

About the role

Alfa Laval is hiring a Field Service Engineer (International Marine Service Engineer HGS) in Dubai. The role delivers profitable growth by executing field service jobs efficiently, improving customer experience through service quality, supporting new sales and service activities and providing technical support to customers.

Key responsibilities

• Execute field service jobs for boilers and inert gas systems, including quality of service reports, updates in CDM, TKS and customer satisfaction surveys
• Provide competent customer service and indirectly support regional service and marine objectives
• Service equipment on time, meet field service KPIs and explore business development and warranty claims
• Explore new performance agreements and service contracts, and keep up to date on product knowledge and installed base
• Ensure safety: use PPE, follow safety instructions, report safety issues and recommend spare purchases proactively
• Resolve customer complaints quickly, train customers on installed products and act on their feedback
• Communicate product change notifications, sales leads and gather customer insight
• Document every visit, upload reports and settings in CDM, and report on actions promised to customers

Required profile

• Engineering graduate with at least 2-3 years of experience in a similar position
• Technical competency, planning and quality focus, strong communication and teamwork skills
• Innovative, solutions-oriented, adaptable and eager to learn