IT Helpdesk Agent – The Palm

About the role

Join Atlantis Dubai as an IT Helpdesk Agent at The Palm, providing first‑level technical support to both business users and hotel guests. You will assist users in maximizing desktop technology, resolve issues, and maintain accurate records of IT incidents.

Key responsibilities

• Interact with staff and guests to diagnose and resolve hardware, software, and network problems.
• Maintain logs, documentation, and records of all IT incidents.
• Manage corporate software and hardware assets, ensuring proper inventory and configuration.
• Provide first‑level support for hospitality applications and general desktop applications.
• Assist in computer‑based training and user education on IT tools.

Required profile

• Bachelor’s degree in Information Technology or a related field (or equivalent experience).
• Understanding of hospitality software such as Galaxy, Symphony, Opera, and Front Office Systems.
• Excellent command of English and strong interpersonal skills.
• Willingness to learn and develop within the IT function.

Required skills

• Proficiency with word processing, spreadsheets, and email applications.
• Familiarity with Galaxy hospitality software.
• Familiarity with Symphony hospitality software.
• Familiarity with Opera hospitality software.
• Familiarity with Front Office Systems.