IT Support Engineer

About the role

The IT Support Engineer provides technical assistance for computer systems, hardware, and software to end‑users across the organization. You will diagnose issues, implement solutions, and contribute to IT projects while ensuring high‑quality customer service.

Key responsibilities

• Respond to employee queries, run diagnostic programs, isolate problems and implement solutions.
• Maintain and update the IT Helpdesk system, record keeping and reporting on recurring issues.
• Install, modify, repair computer hardware, software and peripherals; manage asset information.
• Train end‑users on system usage and best practices as required.
• Support IT projects and new system deployments in collaboration with the IT Infrastructure Manager.

Required profile

• BSc degree in Computer Science or equivalent.
• Minimum 2 years of experience in IT Helpdesk support.
• Strong communication and problem‑solving abilities.
• Fluent English; Arabic is an advantage.
• Valid UAE driving licence.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Network troubleshooting
• Servers and virtualization
• Active Directory management
• Routing & telecom systems
• Microsoft Office proficiency