IT Support Engineer

About the role

Al Haktur IT Solutions, a technology company based in Dubai, is looking for an IT Support Engineer. The role suits a technically skilled professional who can troubleshoot hardware and software issues, assist users, maintain computer systems and keep day-to-day IT operations running smoothly.

Key responsibilities

• Provide technical support to employees and customers for hardware, software and network issues.
• Install, configure and maintain desktops, laptops, printers and other IT equipment.
• Diagnose operating system, application and connectivity problems.
• Handle support requests by phone, email, remote assistance or in person.
• Set up user accounts, email accounts, permissions and access rights.
• Maintain Windows systems and business applications, and monitor LAN, Wi-Fi and internet connectivity.
• Apply system updates, software upgrades and security patches; back up data and help with basic recovery.
• Keep IT asset records and technical documentation, and escalate complex issues to senior engineers or service providers.
• Follow IT security policies, train users and document all support requests.

Required profile

• Bachelor's degree or diploma in IT, Computer Science, Computer Engineering or a related field preferred.
• Previous IT or technical support experience is an advantage.
• Good knowledge of hardware, software installation and troubleshooting.
• Strong analytical, problem-solving and communication skills, able to explain technical issues simply to non-technical users.
• Time management and willingness to learn new technologies.

Required skills

• Windows and Microsoft Office; networking basics (TCP/IP, LAN, Wi-Fi, DNS).
• Printer, scanner, router and switch handling; user account management.
• Preferred: Microsoft 365, Windows Server, Active Directory, remote desktop tools, ticketing systems, CompTIA A+ or Network+ certification.