IT Support Engineer - Part Time

About the role

Trip.com Group, a travel service provider, is hiring a part-time IT Support Engineer in Dubai. You will be the main point of contact for all technical and IT-related queries about onsite systems, reporting directly to the Desktop Support Manager in Shanghai. The role suits someone wanting to move beyond desktop support, working 2-3 days per week on dedicated days.

Key responsibilities

• Maintain the normal operation of the company's internal clients and their application systems.
• Handle hardware issues such as client devices, networks, telephone lines and printers.
• Distribute, install and troubleshoot client batch software.
• Manage cabling within the site and liaise with external suppliers as needed.
• Set up, control and maintain security systems, computer room distribution, room air conditioning, computer rooms and environmental monitoring.
• Provide remote IT service to employees based in the Middle East while based in Dubai.
• Assist with ad hoc projects.

Required profile

• HNC/HND, Ordinary or Bachelor's degree in a computer-related discipline, or equivalent experience.
• Solid experience in high-volume, fast-paced desktop support.
• Previous experience sourcing and managing external suppliers.
• Experience with IT service processes and ITSM systems.
• Basic network troubleshooting; CCNA is a bonus.
• Familiarity with security systems, computer room distribution, air conditioning and environmental monitoring, with a willingness to learn more.
• Strong communication skills and a proactive approach.
• Mandarin is an advantage because of communication with the Shanghai headquarters.

Required skills

• Microsoft Office (Word, Excel, PowerPoint, Project, Visio).
• Active Directory, mainstream Windows and Mac systems, and mobile systems.
• Configuration management and routine maintenance.