IT Support Engineer (UAE National)

About the role

The IT Support Engineer provides day-to-day IT support across end-user devices, applications, networks and IT systems, resolving issues promptly and keeping systems secure and operational in line with business needs and IT service standards. The position is open to UAE nationals.

Key responsibilities

• Provide technical support in person, by phone, email and remote access tools for desktops, laptops, printers, mobile devices and collaboration tools.
• Diagnose and resolve hardware and software issues on Windows, macOS and Linux platforms.
• Manage and respond to IT support tickets within SLA timelines, document troubleshooting steps and escalate unresolved issues.
• Install, configure and maintain operating systems, applications and patches for endpoint devices.
• Administer user accounts, groups and permissions through Active Directory, and manage onboarding and offboarding including hardware provisioning and access controls.
• Support client meetings and demos, and troubleshoot network issues such as VPN, Wi-Fi, LAN/WAN, switching and firewalls.
• Enforce endpoint security compliance via antivirus, encryption and system updates.
• Maintain IT asset inventory, network diagrams, user manuals and configuration records, and coordinate with third-party vendors on procurement, warranties and support.
• Create technical documentation and contribute to internal knowledge base articles, and support system administrators with patching, backups and server checks.
• Monitor systems for uptime and performance, deploy applications via MDM platforms, and manage file servers.

Required profile

• Bachelor's degree in Computer Science, Information Technology or a related discipline, or equivalent industry experience.
• 2-3 years of proven experience in enterprise IT support roles.
• Strong communication, documentation and problem-solving skills.

Required skills

• Hands-on experience with Windows, macOS and Linux.
• Networking fundamentals: TCP/IP, VLANs, routing, DNS, DHCP and firewall policies.
• Active Directory, Group Policy, Microsoft 365 and Google Workspace (G Suite).
• Familiarity with remote support and ticketing platforms such as Service Desk, ServiceNow or Freshservice.
• Preferred: IT certifications such as CompTIA A+, Network+, MCSA, CCNA or CCNP.