IT Support Executive

About the role

We are seeking a proactive IT Support Executive to deliver end‑to‑end technical assistance, manage our IT infrastructure and ensure seamless operation of networking, security, Microsoft 365 and end‑user computing environments.

Key responsibilities

• Provide Level 1 & Level 2 support for desktops, laptops, printers, mobile devices and business applications.
• Troubleshoot hardware, software, OS and connectivity issues, including remote assistance.
• Handle user onboarding, off‑boarding and account management.
• Maintain IT asset inventory and accurate documentation.
• Administer Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive) and resolve related issues.
• Monitor and maintain LAN/WAN, Wi‑Fi, VPN, switches and routers; troubleshoot DNS, DHCP, VLAN and routing problems.
• Configure and manage firewall policies, VPNs, NAT and security rules.
• Manage endpoint security, antivirus solutions and respond to security alerts.
• Administer Active Directory, Windows Server, file sharing and printer services.
• Support backup, recovery and IT infrastructure projects.

Required profile

• Minimum 3 years of experience in IT support, networking and system administration.
• Strong knowledge of Microsoft 365 administration and firewall management.
• Good understanding of TCP/IP, DNS, DHCP, VPN, VLAN, routing and switching.
• Excellent troubleshooting, communication and customer‑service skills.

Required skills

• Active Directory
• Microsoft 365 Administration
• Switching
• DHCP
• Windows Server
• VPN
• Firewall Management
• Routing
• DNS
• Endpoint Security
• VLAN