IT Support Specialist – Abu Dhabi

About the role

We are seeking a proactive and technically skilled IT Support Specialist to join our team in Abu Dhabi. You will provide day‑to‑day technical assistance to end‑users and ensure smooth operation of our IT environment.

Key responsibilities

• Provide first‑line support for desktops, laptops, printers, software and peripherals.
• Troubleshoot Microsoft Windows, Microsoft 365 and Active Directory issues.
• Diagnose and resolve LAN, Wi‑Fi, internet and basic network connectivity problems.
• Install, configure and maintain IT hardware and software.
• Manage user accounts, access permissions and IT asset records.
• Monitor support tickets and ensure timely resolution.
• Maintain up‑to‑date IT documentation and asset inventories.
• Coordinate with vendors and escalate complex technical issues when required.

Required profile

• Diploma or Bachelor’s degree in IT, Computer Science or a related field.
• 2–5 years of relevant IT support experience, preferably in the UAE.
• Strong problem‑solving abilities and good communication skills.
• Ability to work independently and as part of a team.
• UAE driving licence is an advantage.
• Candidates currently based in Abu Dhabi are preferred.

Required skills

• Microsoft Windows
• Microsoft 365
• Active Directory
• LAN and Wi‑Fi networking
• Desktop and laptop hardware troubleshooting
• Printer and peripheral support
• IT hardware installation and software configuration